"First, trying to find out what actually happened since London won't call us back (no doubt ashamed of their gross negligence not recording any information on t

"First, trying to find out what actually happened since London won't call us back (no doubt ashamed of their gross negligence not recording any information on the passenger who called and their following inability to recover the now-considered stolen bag)." Nope, just minimum wage and very busy people. The 'miracle' the OA refers to is based on 'driving out cost' at every possible point in the chain.