I did not read that attitude from terhechte at all; I did not find the points "derogatory." To me, it seemed like terhechte has a good understanding of why his

I did not read that attitude from terhechte at all; I did not find the points "derogatory." To me, it seemed like terhechte has a good understanding of why his customers reacted how they did, and believed those reactions were reasonable.