Whatever he used his boss still wouldn't have understood it. The problem he's having is balancing programming time, with IT time. Something I do very poorly mys

Whatever he used his boss still wouldn't have understood it. The problem he's having is balancing programming time, with IT time. Something I do very poorly myself, but it's not hopeless. The funny thing is I've been interrupted 3 times while writing this comment, it's ruined my flow and I forget what I was going to write. Oh yea, I lock myself in an office and close the door when it's time to work on spurts of programming, otherwise I feel burnt out and nothing gets done. I've also got a boss who's capable of doing IT work. Having two of us helps entirely, maybe a $25k a year intern to ease the "my caps lock is broken!" off your plate could help. But seriously, take your 20% time and don't answer the phone and use it to program. You need your focus time, and then come back and do the rest of your job.