Did a user ask for your policy in this area? It's true, a lot of startups go out of business and it's a good, honorable intent you have. But sometimes sales i

Did a user ask for your policy in this area? It's true, a lot of startups go out of business and it's a good, honorable intent you have. But sometimes sales is the correct solution, especially when there is time and effort involved in offering a remedy to a problem that does not currently exist. My answer would be to focus on the positive as opposed to negative outcome, i.e., UserApp is the best solution to x problem on the market. But if this is a recurring question in the sales/customer feedback loop, then going beyond a sales solution may be a good idea, but you may benefit from going even further than the proposal in your post and offering open source now (noncommercial). 99% of your customers will not know about the open source version esp. if you don't sell it. Create noise around positive outcomes as opposed to negative ones by offering a solution that quickly resolves any hesitation on the part of your customers. For example, one of the few things I know about UserApp is that it may go out of business.