I've been comparing services in this space for a bit, and I've always felt unsure of inserting this into our CS workflow. One immediate question that comes to

I've been comparing services in this space for a bit, and I've always felt unsure of inserting this into our CS workflow. One immediate question that comes to mind is, how well does this support something like eBay's email support system? I know that Zen Desk was inconsistent with these emails: https://support.zendesk.com/entries/21305048-eBay-integration https://support.zendesk.com/entries/21305048-eBay-integratio...