Macbook: That's shipping. Irrelevant. Asking your bank for a cheque: Again, irrelevant. Kobo support: Well that's incredibly poor. Any support request that ta

Macbook: That's shipping. Irrelevant. Asking your bank for a cheque: Again, irrelevant. Kobo support: Well that's incredibly poor. Any support request that takes >24-48 hours is shoddy and unacceptable. It may be okay for you to 'be patient' and accept sub-par service but it doesn't mean everyone should.