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If a company decides to be faceless by not providing a phone number and not communicating on their support practices†, then being penalized by some faceless alg
by Mithaldu 13y ago
If a company decides to be faceless by not providing a phone number and not communicating on their support practices†, then being penalized by some faceless algorithm sounds like the kind of lesson they need.
† It's not hard to send automatic emails if there are no supporters in the office for a few days or if the queue is too long.
- pbreit 13y agoBe careful, the lesson for the rider may end up being a ban from the service. All because he couldn't wait a business day for a response (the ride was Sunday around noon, Monday was a holiday, a Tweet reply came Tuesday).
- Mithaldu 13y agoWhat makes you think he'd ever even want to trust them again when they happily take 80$ of him, make no movements to return them and leave him with exactly zero communication as to why that is?
- pbreit 13y agoThey didn't happily take money form him. There apparently was a billing mistake or 2. And there has been at least one communication. I would be very surprised if he never wanted to use Uber again.