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Chargebacks are a valid tool to use when a business doesn't act in good faith with you and is trying to take your money, but some people use them way too casual

Chargebacks are a valid tool to use when a business doesn't act in good faith with you and is trying to take your money, but some people use them way too casually for the type of aggressive tool it is. Not getting an email response in 24 hours isn't an unreasonable or unusual situation. Chargebacks can have serious repercussions for small businesses; everything from being forced to pay an additional penalty to some faceless algorithm closing off their payment account and people ultimately losing their jobs because of it. While responding to an email in less than 24 hours is ideal, many smaller businesses don't have a 24 hour per day customer service center and can't always respond to an email in that time frame. Some businesses say 48 hours - 72 hours on their contact page and I think that's pretty reasonable for anything that's not an emergency.

Mithaldu 13y ago
If a company decides to be faceless by not providing a phone number and not communicating on their support practices†, then being penalized by some faceless algorithm sounds like the kind of lesson they need. † It's not hard to send automatic emails if there are no supporters in the office for a few days or if the queue is too long.
- pbreit 13y ago
  Be careful, the lesson for the rider may end up being a ban from the service. All because he couldn't wait a business day for a response (the ride was Sunday around noon, Monday was a holiday, a Tweet reply came Tuesday).
  - Mithaldu 13y ago
    What makes you think he'd ever even want to trust them again when they happily take 80$ of him, make no movements to return them and leave him with exactly zero communication as to why that is?
    - pbreit 13y ago
      They didn't happily take money form him. There apparently was a billing mistake or 2. And there has been at least one communication. I would be very surprised if he never wanted to use Uber again.

Mithaldu 13y ago

If a company decides to be faceless by not providing a phone number and not communicating on their support practices†, then being penalized by some faceless algorithm sounds like the kind of lesson they need. † It's not hard to send automatic emails if there are no supporters in the office for a few days or if the queue is too long.

pbreit 13y ago
Be careful, the lesson for the rider may end up being a ban from the service. All because he couldn't wait a business day for a response (the ride was Sunday around noon, Monday was a holiday, a Tweet reply came Tuesday).
- Mithaldu 13y ago
  What makes you think he'd ever even want to trust them again when they happily take 80$ of him, make no movements to return them and leave him with exactly zero communication as to why that is?
  - pbreit 13y ago
    They didn't happily take money form him. There apparently was a billing mistake or 2. And there has been at least one communication. I would be very surprised if he never wanted to use Uber again.