In Chicago, I left my phone in a Black Car at 9 Am. After realizing this half an hour later, I put in a ticket to customer service with the name of the driver.

In Chicago, I left my phone in a Black Car at 9 Am. After realizing this half an hour later, I put in a ticket to customer service with the name of the driver. Ten minutes later, Nicole from Chicago's community management team emailed back with the drivers number. I was able to call the driver and he returned it immediately. I was incredibly impressed by the response time and helpfulness of both the driver whose name escapes and the Chicago community team/Nicole.