I've only had one serious issue w/ Uber requiring customer service. We were in Berkeley -- which is not a city I know very well -- and asked to be taken to the

I've only had one serious issue w/ Uber requiring customer service. We were in Berkeley -- which is not a city I know very well -- and asked to be taken to the nearest BART station for our ride back into the city. It seemed to take longer than I expected, and sure enough when I got the Uber receipt, it was plain as day: We literally drove right by the Downtown Berkeley station north a ways to the North Berkeley station. It was galling to see it presented on their trip map. I don't blame the guy for not knowing the area that well I guess, I just didn't want to pay for it. They gave me a $20 credit to my account which was just a few bucks less than the entire ride that night. All in all I was pleased. The response took a bit more than 24 hours.