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For those who are in NY, you should check out Whisk at whisk.me: it's like Uber, but we have realtime pricing info during the ride, like a taxi! And our prices
by summraznboi 13y ago
For those who are in NY, you should check out Whisk at whisk.me: it's like Uber, but we have realtime pricing info during the ride, like a taxi! And our prices are cheaper too.
Disclosure: I'm a developer at Whisk.
- mrgoldenbrown 13y agoI'd say the question most germane to this post is do you have a phone number for people who need support? or do you at least have an SLA on your email support?
- Mithaldu 13y agoThey don't have a phone number and their contact form even has a silly captcha. As such the above post constitutes mindless and unreflected spam.
- summraznboi 13y agoWe do currently only do email support, but we respond to each email quickly and in a personable manner. We also have a process to check every single transaction that occurs to make sure that no extreme or inconsistent charges occur. And sorry about the captcha on the website; we are still growing rapidly better fulfill the transportation needs of New York!
- Mithaldu 13y agoEven if you don't do support via phone, you should have a phone number so one can get an actual human being in realtime interaction in case your system gets so fucked up that normal procedures break down. As far as i'm concerned you're not a company that takes business seriously if i can't call you. And this is echoed by many people i know, even though we prefer most of our communication to be online.
- nzk1 13y agoso according to you, GitHub isn't a serious business?
- Mithaldu 13y agoYou're using different words than i wrote, so i can't tell if we're talking about the same thing. I wrote "not a company that takes business seriously". What does "serious business" mean? That said, assuming you intended to say the same thing i did: While Github are by and large nice people who found a good way to help people and make money with it, they do not take their business seriously. In the past my experience has been that in cases which involve systemic issues with their entire design, or bugs exhibited on their website but involving third-party software (i.e. hard problems) their responses have been: * workarounds instead of even considering an investigation into change (even when they cause problems for OS projects due to no action of said project whatsoever) * invitations to fix the third-party software they chose * flat out refusal to even look at bugs in their website because they don't support older browsers (see Opera 12 vs. 15+) Lastly, i'm a paying customer. Nothing i do with Git involving my lifelihood or anything remotely serious depends on Github, because in a case of emergency i cannot even have a reasonable expectation of aid from them. I'll happily use and recommend their service and gladly pay them, but only with the caveat that they take things about as seriously as a bunch of guys on a hiking trip. † † http://octobeer.me/ http://octobeer.me/