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In Boston, I had an experience with a driver who took us to the right street in the wrong city, then drove the wrong way down a one way and was pulled over by t
by carbocation 13y ago
In Boston, I had an experience with a driver who took us to the right street in the wrong city, then drove the wrong way down a one way and was pulled over by the police.
I gave a 1 star review and explained what happened. Without further action on my part, the local Uber rep refunded the difference between the actual care and what it should have been had there not been the whole detour. Very thoughtfully proactive.
- soperj 13y agoI've experienced something similar in San Fran, where a driver took me on a really weird route, and I gave a 3 star review, and just said they could have picked a much better route and they agreed, and refunded the difference between the route taken, and the best route.
- toomuchtodo 13y agoSo why doesn't Uber calculate the route to take and display it to the driver? Every Uber car I've taken, the driver has both the Uber driver app running on their phone, and a separate GPS device.
- soperj 13y agoThat driver didn't have a separate GPS device.
- johndoze 13y agoLikewise. I had a driver in LA disregard my directions and take a route that landed us in traffic. The bill was $114. I emailed Uber when I got my receipt and they got back to me before 10 the next morning. They refunded me down to an $88 charge, which was appropriate given the ride.
- datasage 13y agoIn my case, the driver took the correct route, but his GPS was way off, not locking in properly. Sent an email and was refunded the next day for the difference in actual vs reported route.