I had a small billing error with an Uber a couple months ago (I had a free ride promo that somehow got eclipsed by a $10 off Google account promo). I tweeted, g

I had a small billing error with an Uber a couple months ago (I had a free ride promo that somehow got eclipsed by a $10 off Google account promo). I tweeted, got a DM a few hours later that telling me to send them an e-mail. I did, charge refunded same-day. No complaints.