I experienced an exact opposite response. We had a fairly troubling experience with an Uber driver late at night, and sent an email explaining what happened an

I experienced an exact opposite response. We had a fairly troubling experience with an Uber driver late at night, and sent an email explaining what happened and requesting a response. The next day we had an email response, refunding our money, requesting more information, and offering to talk on the phone. A little more discussion and we were told the driver had been terminated and got another heartfelt apology. It was great.