Even those who feel they did something wrong, desperately want others to understand their side. I think the problems comes from people mixing in the explanation

Even those who feel they did something wrong, desperately want others to understand their side. I think the problems comes from people mixing in the explanation for why they did what they did with the apology. Good point. I hope it's earnest and I'm inclined to take it at face value. That being said, going out of his way to minimize all the outrage at him misrepresenting thousands of man-hours of work as his own will probably cause his apology to fail for many.