> You ordered online and that means you probably paid with a credit card. That means you always have recourse. No, you don't always have recourse. If you enter

> You ordered online and that means you probably paid with a credit card. That means you always have recourse. No, you don't always have recourse. If you entered into an agreement with the merchant that the transaction is non-refundable, then no, you don't. And you can't order glasses with them unless you do. I'm not claiming that I didn't get anything. Just that I didn't like what I got. And they, of course, will claim that they can't resell what they made for me since it has my prescription in it. > You could have disputed the charges. I did. > Even before you dispute, you could tell the merchant you are likely to dispute. I did. I didn't go into the details, but there was a bit of drama before they even agreed to a second pair.