That's always an interesting effect, really annoying too if you're on the receiving end of the complaints. People tend to only speak up when they don't like so

That's always an interesting effect, really annoying too if you're on the receiving end of the complaints. People tend to only speak up when they don't like something, so many times the amount of negative feedback overwhelms the positive, even if the vast majority are content with the product/change. If only people spoke up more often about their positive feelings...