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There is some really weird advice in that article. Hey Accountname! Thanks for registering on http://site.com ( Site world ) Your account is Accountname

There is some really weird advice in that article. Hey Accountname! Thanks for registering on http://site.com ( Site world ) Your account is Accountname and the IP address this was created from was 2.3.4.5 on 11/10/2013 12:35 ETA. The link to your profile is here : http://site.com/profile/accountname If you did not create this account, you can deactivate it by clicking here Not all startups are aimed at techies, and my mum would be scared and more than a little put off by that.

DanBlake 13y ago
When you run a high traffic site that deals with hundreds of support tickets a day, you figure out ways to solve them before they start. The email above solves the following problems: 1: Many users forget their account name and search their inbox for site name, sitename.com or their account name. Displaying those prominently lets them easily find this email. 2: Accounts get created on other peoples email /constantly/ and we had tons of requests a day asking to delete the account or to get more information. Having the link to delete it saves us the time of having to field this request. Same thing with the profile and IP address. You can look at the profile link and be "Oh, thats my kid- Must have used my email for some reason" - When no profile is present, the IP also solves this issue. It doesn't seem apparent at first, but when users complain about this in large amounts, you realize its worth solving.
- chris_j 13y ago
  Regarding point 1, my favourite solution to the problem of users forgetting the account name is to use the email address to log in, rather than forcing the user to make up an account name. Are there any reasons for not doing that?
  - underwater 13y ago
    Some people might have multiple addresses that forward the same mailbox.
  - csense 13y ago
    I have my own mailserver and add a different random number to my email address each time I give out my email, so if I get spammed I can blackhole that address, determine the responsible party and complain to them. If a site makes me login with an email address, I usually have to copy-paste the address because I don't have the patience to memorize dozens of random numbers, many of which I rarely use.

DanBlake 13y ago

When you run a high traffic site that deals with hundreds of support tickets a day, you figure out ways to solve them before they start. The email above solves the following problems: 1: Many users forget their account name and search their inbox for site name, sitename.com or their account name. Displaying those prominently lets them easily find this email. 2: Accounts get created on other peoples email /constantly/ and we had tons of requests a day asking to delete the account or to get more information. Having the link to delete it saves us the time of having to field this request. Same thing with the profile and IP address. You can look at the profile link and be "Oh, thats my kid- Must have used my email for some reason" - When no profile is present, the IP also solves this issue. It doesn't seem apparent at first, but when users complain about this in large amounts, you realize its worth solving.

chris_j 13y ago
Regarding point 1, my favourite solution to the problem of users forgetting the account name is to use the email address to log in, rather than forcing the user to make up an account name. Are there any reasons for not doing that?
- underwater 13y ago
  Some people might have multiple addresses that forward the same mailbox.
- csense 13y ago
  I have my own mailserver and add a different random number to my email address each time I give out my email, so if I get spammed I can blackhole that address, determine the responsible party and complain to them. If a site makes me login with an email address, I usually have to copy-paste the address because I don't have the patience to memorize dozens of random numbers, many of which I rarely use.