4 ms·

Have you evern been on the other side of this equation Chris? I have, having had my credit card number stolen and used by the thief to make a bunch of purchases

Have you evern been on the other side of this equation Chris? I have, having had my credit card number stolen and used by the thief to make a bunch of purchases. In times like that, it is nice to know that the credit card companies have your back. At the same time, I suspect the credit card companies do track the chargebacks. But how many is a lot? 3 in a year sounds like it would likely slip through the cracks. It's a tough thing to manage.

ChrisNorstrom 13y ago
I've had customers use their credit card on my online store. Buy the product. Have it mailed to their house with their name on it. Forget what they bought and initiate a chargeback. I would then give the credit card company everything they asked for. Phone numbers, addresses, delivery confirmations, emails. And the chargeback would still go through. Until I hound the customer down and explain to them what the charge is for then they finally after weeks call back their credit card company and explain everything and me finally end up getting paid. The CC companies Do. Not. Listen. It's not "tough", they're just stupid and don't investigate. It's cheaper that way. They need you to use their card so they can make money, and we need them to accept payments so they screw us over. They need you so they side with the card holder, we sellers need them so they treat us like crap. They assume that we businesses have money to spare and can handle a few chargebacks so they don't bother with any investigating. You losing your card, not having a pin number and someone else using it to buy products is not my fault. That is your fault and the credit card companies fault for making a little piece of plastic representing $3,000-$12,000 work without a password. Why should I get screwed over for that?

4 ms·

Have you evern been on the other side of this equation Chris? I have, having had my credit card number stolen and used by the thief to make a bunch of purchases

by pedalpete 13y ago

ChrisNorstrom 13y ago
I've had customers use their credit card on my online store. Buy the product. Have it mailed to their house with their name on it. Forget what they bought and initiate a chargeback. I would then give the credit card company everything they asked for. Phone numbers, addresses, delivery confirmations, emails. And the chargeback would still go through. Until I hound the customer down and explain to them what the charge is for then they finally after weeks call back their credit card company and explain everything and me finally end up getting paid. The CC companies Do. Not. Listen. It's not "tough", they're just stupid and don't investigate. It's cheaper that way. They need you to use their card so they can make money, and we need them to accept payments so they screw us over. They need you so they side with the card holder, we sellers need them so they treat us like crap. They assume that we businesses have money to spare and can handle a few chargebacks so they don't bother with any investigating. You losing your card, not having a pin number and someone else using it to buy products is not my fault. That is your fault and the credit card companies fault for making a little piece of plastic representing $3,000-$12,000 work without a password. Why should I get screwed over for that?