It was really helpful for me, hope you like it. If you do like it, a PDF summary sheet (with the graphics as icon/reminders) of the full post is availble here:

It was really helpful for me, hope you like it. If you do like it, a PDF summary sheet (with the graphics as icon/reminders) of the full post is availble here: http://headrush.typepad.com/creating_passionate_users/files/crashCourseInLearning.pdf http://headrush.typepad.com/creating_passionate_users/files/.... Note: This PDF will make no sense if you haven't read the post.