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1) In this case the cruise company was at fault, so that is why they went into "don't get sued" mode. No need rely on a stereotype here. 2) I'm not an American

by squidi 13y ago

1) In this case the cruise company was at fault, so that is why they went into "don't get sued" mode. No need rely on a stereotype here. 2) I'm not an American but I think your legal system is very good and many objective people do too: http://www.quora.com/Litigation-and-Lawsuits/Why-are-Americans-so-litigious http://www.quora.com/Litigation-and-Lawsuits/Why-are-America... 3) I'd recommend anyone to watch Hot Coffee [1] which documents the lobbying and spin that encourages American citizens to think there is a problem with "frivolous lawsuits" [1] http://www.imdb.com/title/tt1445203/ http://www.imdb.com/title/tt1445203/

CamperBob2 13y ago
Is there a movie based on the notion that anything that happens when you carry a cup of hot coffee in a motor vehicle is automatically your fault, and that 1000 burn injuries is no big deal when n >> 1000000000 cups served? I'd be more interested in watching that one, I think.
- Spooky23 13y ago
  It would probably be more amusing for you to watch the movie where a guy gets handed a 190 degree cup of coffee (30 more than normal) in a flimsy paper cup. The part where the cup disintegrates and leaves the person with 3rd degree burns on their crotch would be the highlight. The punch line would be the owner of the store saving $10 on coffee costs per month because he keeps the coffee too hot.
ssharp 13y ago
With language barriers, the people we initially had to deal with had no real capability to determine fault. I think the security people who took down the incident report weren't even the same security who had to deal with the actual incident. I'd have to imagine their practices are standard and are along the lines of "don't admit fault; make sure passenger signs what we want her to sign". They acted as investigators and signing coercers and little more. Any decisions that were made were made later on. I was more upset with them trying to bill us three months later. We had filed a formal complaint on our last day of the trip over the poor response and had spoken with one of the guest services managers for close to 30 minutes. So when a letter from the cruise line came three months later, I was expecting an apology, not a bill. When this happened, my wife was in the final year of law school, so our response to the bill was probably atypical of a normal customer response, but even when they told us we wouldn't be responsible for the money and that they'd give us a credit for a future cruise, they still made sure to dismiss their liability and deny that they breached any duties. One of the gross things with the incident was that another passenger started cleaning up the blood because no crew was doing it. Another passenger was a doctor and stepped in to help stop the bleeding while we waited for a wheelchair to take us to the doctor.
- rdl 13y ago
  Which cruise line was this? I worked for a company which did supported telemedicine on cruise lines and I really hope it wasn't a customer of theirs.

by squidi 13y ago

CamperBob2 13y ago

Is there a movie based on the notion that anything that happens when you carry a cup of hot coffee in a motor vehicle is automatically your fault, and that 1000 burn injuries is no big deal when n >> 1000000000 cups served? I'd be more interested in watching that one, I think.

Spooky23 13y ago
It would probably be more amusing for you to watch the movie where a guy gets handed a 190 degree cup of coffee (30 more than normal) in a flimsy paper cup. The part where the cup disintegrates and leaves the person with 3rd degree burns on their crotch would be the highlight. The punch line would be the owner of the store saving $10 on coffee costs per month because he keeps the coffee too hot.

ssharp 13y ago

With language barriers, the people we initially had to deal with had no real capability to determine fault. I think the security people who took down the incident report weren't even the same security who had to deal with the actual incident. I'd have to imagine their practices are standard and are along the lines of "don't admit fault; make sure passenger signs what we want her to sign". They acted as investigators and signing coercers and little more. Any decisions that were made were made later on. I was more upset with them trying to bill us three months later. We had filed a formal complaint on our last day of the trip over the poor response and had spoken with one of the guest services managers for close to 30 minutes. So when a letter from the cruise line came three months later, I was expecting an apology, not a bill. When this happened, my wife was in the final year of law school, so our response to the bill was probably atypical of a normal customer response, but even when they told us we wouldn't be responsible for the money and that they'd give us a credit for a future cruise, they still made sure to dismiss their liability and deny that they breached any duties. One of the gross things with the incident was that another passenger started cleaning up the blood because no crew was doing it. Another passenger was a doctor and stepped in to help stop the bleeding while we waited for a wheelchair to take us to the doctor.

rdl 13y ago
Which cruise line was this? I worked for a company which did supported telemedicine on cruise lines and I really hope it wasn't a customer of theirs.