A few years ago, I was in a tech support call with a Dell tech. He was putting me through some kind of reinstallation process, I don't recall exactly. Anyway, h

A few years ago, I was in a tech support call with a Dell tech. He was putting me through some kind of reinstallation process, I don't recall exactly. Anyway, he actually had me boot from a Dell diagnostic CD, run debug.com, and type in the necessary commands to hard-format the drive. At the time, I thought the whole process was pretty novel. I wonder if they would do the same today.