Thank you for that link! It provides an ending to the story. If you want the short version, jump to the bottom of the page in the link above to where it says "S

Thank you for that link! It provides an ending to the story. If you want the short version, jump to the bottom of the page in the link above to where it says "So Here Is The Bottom Line." That sums up Amazon's policy, without going through the customer service drama. Edit: Oops the parent post magically summed up the article in the time I was writing the above reply :p