"What I’m seeing when I look at Helpouts is some of the exact same mistakes we made over a year ago, while our company was still in private beta." The guy shou

"What I’m seeing when I look at Helpouts is some of the exact same mistakes we made over a year ago, while our company was still in private beta." The guy should to a short intro on the situation, put this paragraph an then lists all what is wrong with Google's approach and why they are the one got it right. Instead the article feels like a lot of mixed paragraph s with the author feelings or whinings with no point at all.