I'm sorry, but the post strikes me more as a rant-y whine from a company that isn't competition in a field that is alive and well.. How is Google's service a c

I'm sorry, but the post strikes me more as a rant-y whine from a company that isn't competition in a field that is alive and well.. How is Google's service a copy of your product? Several live support sites have come and gone, way before you even started your private beta, and some are still around ( e.g. http://www.liveperson.com/experts http://www.liveperson.com/experts being one that comes to mind). There are a multitude sites that offer live instructions that thrive ( e.g. http://livemocha.com http://livemocha.com ) What makes LiveNinja so unique (except a very nice design)? Edit: links clickable