I think there are ways to address a lot of issues like this when you have Facebooks financial resources but I agree with your point in that I think a lot of peo

I think there are ways to address a lot of issues like this when you have Facebooks financial resources but I agree with your point in that I think a lot of people don’t see the issue here. The issue with low level tech support people is they lack judgment. Nice people, don’t get me wrong, but if you’re the guy answering tech support inquiries for $10 an hour you probably don’t have great judgment. So if you give tech support people carte blanche access to the engineers they will generally pester those engineers to death. But the reverse of that is sometimes those lower level people ignore a legit problem. Now I don’t know Facebook’s policy. If I had their money I’d probably create a tree structure of some kind where more competent people supervise the less competent people and so those less competent people can pester an intermediary who can then forward worthwhile info up the chain. But even still you’re dealing with the judgment of low level people.