I recommend "Difficult Conversations", which is an excellent book on this topic. It gives many good examples of difficult conversations, analyzes them and prov

I recommend "Difficult Conversations", which is an excellent book on this topic. It gives many good examples of difficult conversations, analyzes them and provides great advice. http://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/0143118447 http://www.amazon.com/Difficult-Conversations-Discuss-What-M...