The only thing you really know is he didn't show frustration. But that aside. When you've heard every question before and dealt with every type of customer bef

The only thing you really know is he didn't show frustration. But that aside. When you've heard every question before and dealt with every type of customer before, you're simply going through the motions. Frustration is partly about feeling powerless, not knowing what to do or how to act. Remember the frustration you felt when you first started using a new operating system. Settings change, and you don't know how to put them back. The boot loader crushes another partition. You suddenly have to do without a right mouse button. Many people feel that kind of frustration when dealing with computers -every single day-. We don't. The salesperson can go through the motions in the same way we do when a package breaks /etc/X11/xorg.conf and we're left without a gui. When you go through the motions you're emotionally distant, so frustration won't come into play.