i don't get why he'd be frustrated to begin with. probably it was a situation he didn't care much about. you know, whatever, he's doing his job, answering the

i don't get why he'd be frustrated to begin with. probably it was a situation he didn't care much about. you know, whatever, he's doing his job, answering the same questions everyone asks. maybe he even has a financial incentive to make sales, or he's just happy to interact and not be bored. sure, professional interactions is a skill that must be learned and practiced, but being a salesman is hardly an interaction where "important" decisions are being made. the only important decision is to persuade the customer to buy the product, which is usually accomplished by not arguing. take something you really care about, add some stress and conflict, and then practice controlling frustration. yeah. i struggle with frustration and acceptance. it's been a significant problem with my family, while not a problem ever at work. i've found that it can absolutely be worked on. general personality and reactions do vary between people, but they're based on more than static genetics.