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I worked in hospitality for 5 years, and right now I'm staying at a hotel in downtown Vegas, a few miles from the author's Airbnb place. Hotels are obsolete. It

by maxwell 13y ago

I worked in hospitality for 5 years, and right now I'm staying at a hotel in downtown Vegas, a few miles from the author's Airbnb place. Hotels are obsolete. It's not the business model, short-term housing and hospitality certainly have no risk of obsolescence ever, it's the industry. Service sucks, rooms suck, tech really sucks. You have awkward kids in bad suits and clip-on ties at the front desk who're trained to use Romantic terminology over Germanic. That's at the better places. I'm staying at the original, and seemingly one of the better, Fremont Street places, in town for a quarterly meetup for the startup I'm at. The wifi costs $12.99 a day, they throttled my connection the one time I used it trying to make a viddy call, and last night I was connected to the router but nothing was coming through. I've had similar experiences around the country, for the past 10 years, and seen little improvement. I convinced the hospitality company I was at, and some that I consulted with, that the wifi is as important as the running water, but you can tell most don't feel that way. I got in the other night around 10pm, went to a touchscreen terminal they overpaid for, and I haven't seen a single person use over this week here, but didn't have a confirmation because someone at the company booked it, so used a phone sitting next to the kiosk to call a representative, who directed me around to find a desk that I'd passed and disregarded because it was labeled as "Tickets", then spent a good half-hour getting checked-in because of various confusion and technical glitches and dozens and dozens of key-presses in their property management system. Then, there are the guests. As soon as someone stays at a hotel, they think they're entitled to act like an asshole. It seems to usually boil down to them feeling like they overpaid, regretting the decision, and taking it out on some staff member. They know that the people around them are either other customers or employees, and treat them with ambivalence because there are no consequences or accountability. Guests can review a hotel, hotels can't review guests. A couple weeks ago, I stayed at an Airbnb place for the first time, outside of Boston. We texted the host when we were coming, took the T, ending up on an awesome light-rail car at the end that I didn't know about, walked through a beautiful neighborhood, knocked on the door, chatted with the host for a minute, and were shown to our room. Totally painless, which made it easy to feel gracious and respectful of the host and his property and neighbors. Had a great breakfast at a local place, because good places are in residential areas. All you can find around hotels are crappy chains. You know, because of the zoning. And that good places don't want to deal with pissed off hotel guests. The fence is coming down. Hotels are doomed.

crbnw00ts 13y ago
A quick list of gripes is a pretty unconvincing argument that hotels are "doomed". There is no guarantee that any of those things would be better at an AirBnB. Likewise, a corresponding list of gripes could be assembled for AirBnB-like services. Neither type of service seems "doomed", although the AirBnB-type stuff is probably on shakier ground at the moment, merely due to the legal gray areas.
- vidarh 13y ago
  The big thing for me, is predictability. If I book in at a chain hotel in particular, especially a chain I've stayed at before, I have a certain expectation that the standard is roughly en par, and that the level of hassles will be similar. If I book via AirBnB, I have no idea if the next host will be anything like the previous, and have to put in effort checking reviews. It's hassle I might take if I'm going to spend lots of time planning a long vacation. Not something I want to deal with for short stays or business trips.
vidarh 13y ago
Here's the alternate view: I used to "commute" to the Bay Area every 6-8 weeks for a couple of years. I'd stay a week each time. A hotel offered me a certain expected standard of service, which might not be great, but it was there. It offered me regular cleaning. It meant I had a reasonable expectation of a room of the standard expected of the hotel whenever I came over, as the number of rooms available meant I did not have to deal with people who had a single room or a handful of units available that'd regularly book up. After a handful of trips, I had my list of 3 preferred hotels in the area, and knew I'd generally get one of the types of rooms I liked best every time I came over. And every now and again I made use of room service or laundry services, and those few instances were themselves often worth it. But most of the time I spent a total of perhaps 10 minutes dealing with hotel staff over the course of a 1 week stay. For a lot of people, hotels offers a certain set of expectations that might very well not include "great service" to be worthwhile. Not having the risk of suddenly dealing with some owner flaking on me would alone make picking a hotel worth it. When arriving after 16 hours of travel (11 hour flight + annoying time on both ends), I wanted to be able to walk up to the desk at the hotel, present them my details, including my bonus card, and know I'd be in the room and relaxing five minutes later, with no hassle. "Walking through a beautiful neighbourhood" or chatting with a host would be far down the list of things going through my head at that time. In fact, my boss at the time lived nearby, in a beautiful, expensive house in Palo Alto, and I did stay with him once and it was nice as a social thing. But the hotels, while far less personal have what for many travellers is an advantage of being extremely predictable. So no, hotels are not doomed at all. Some hotels might lose some types of customers. Likely the type of customers that are fickle and leave money in local breakfast places rather than in their restaurants, care about the cost of extras because they pay for it out of their own pocket, and otherwise generally contribute less to their profits anyway.

by maxwell 13y ago

crbnw00ts 13y ago

A quick list of gripes is a pretty unconvincing argument that hotels are "doomed". There is no guarantee that any of those things would be better at an AirBnB. Likewise, a corresponding list of gripes could be assembled for AirBnB-like services. Neither type of service seems "doomed", although the AirBnB-type stuff is probably on shakier ground at the moment, merely due to the legal gray areas.

vidarh 13y ago
The big thing for me, is predictability. If I book in at a chain hotel in particular, especially a chain I've stayed at before, I have a certain expectation that the standard is roughly en par, and that the level of hassles will be similar. If I book via AirBnB, I have no idea if the next host will be anything like the previous, and have to put in effort checking reviews. It's hassle I might take if I'm going to spend lots of time planning a long vacation. Not something I want to deal with for short stays or business trips.

vidarh 13y ago

Here's the alternate view: I used to "commute" to the Bay Area every 6-8 weeks for a couple of years. I'd stay a week each time. A hotel offered me a certain expected standard of service, which might not be great, but it was there. It offered me regular cleaning. It meant I had a reasonable expectation of a room of the standard expected of the hotel whenever I came over, as the number of rooms available meant I did not have to deal with people who had a single room or a handful of units available that'd regularly book up. After a handful of trips, I had my list of 3 preferred hotels in the area, and knew I'd generally get one of the types of rooms I liked best every time I came over. And every now and again I made use of room service or laundry services, and those few instances were themselves often worth it. But most of the time I spent a total of perhaps 10 minutes dealing with hotel staff over the course of a 1 week stay. For a lot of people, hotels offers a certain set of expectations that might very well not include "great service" to be worthwhile. Not having the risk of suddenly dealing with some owner flaking on me would alone make picking a hotel worth it. When arriving after 16 hours of travel (11 hour flight + annoying time on both ends), I wanted to be able to walk up to the desk at the hotel, present them my details, including my bonus card, and know I'd be in the room and relaxing five minutes later, with no hassle. "Walking through a beautiful neighbourhood" or chatting with a host would be far down the list of things going through my head at that time. In fact, my boss at the time lived nearby, in a beautiful, expensive house in Palo Alto, and I did stay with him once and it was nice as a social thing. But the hotels, while far less personal have what for many travellers is an advantage of being extremely predictable. So no, hotels are not doomed at all. Some hotels might lose some types of customers. Likely the type of customers that are fickle and leave money in local breakfast places rather than in their restaurants, care about the cost of extras because they pay for it out of their own pocket, and otherwise generally contribute less to their profits anyway.