While there are several review site management services out there that offer services that sweep bad reviews under the rug, we believe that excellent customer s

While there are several review site management services out there that offer services that sweep bad reviews under the rug, we believe that excellent customer service is what makes a good business great. We run our business with that mindset, and encourage our users to do the same. Currently, when a negative review comes in, we notify the user and provide advice on how to properly handle it. In the future, we will be incorporating some more advanced sentiment analysis to notify users of negative mentions on sites that don't offer a star-rating system (Twitter, Facebook, etc).