4 ms·

Not a restaurateur, but I'd imagine they would be most interested in how you handle negative reviews. Couldn't find info on how you guys handle that. Is this

• zachflower 13y ago
  While there are several review site management services out there that offer services that sweep bad reviews under the rug, we believe that excellent customer service is what makes a good business great. We run our business with that mindset, and encourage our users to do the same. Currently, when a negative review comes in, we notify the user and provide advice on how to properly handle it. In the future, we will be incorporating some more advanced sentiment analysis to notify users of negative mentions on sites that don't offer a star-rating system (Twitter, Facebook, etc).
• andystone 13y ago
  Right now, we notify the restaurant owner that a negative review has come in and we encourage the owners to respond to any negative reviews (in a friendly manner). Having a family in the restaurant industry, I can say that most negative reviews and rants can be diffused with a little discussion and an offer to make it right. With Bistro, we just want to find every mention (from review sites or even personal blogs) and just start that conversation.