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After a few years as a product manager, I learned that the best response to a showstopper bug reported by a single user was to just sit on my hands.
by auctiontheory 13y ago
After a few years as a product manager, I learned that the best response to a showstopper bug reported by a single user was to just sit on my hands.
- supercoder 13y agoand wait to become redundant ?
- kevinpet 13y agoA real significant bug will be experienced by others. A single report suggests a problem with that user. Two reports suggests a dozen others who haven't bothered to report it.
- philwelch 13y agoFor sufficiently large values of n.
- zorpner 13y agoAt a previous company, we had a competitor who we were trying quite hard to beat to market with a particular feature, and it was (half-jokingly, and not by me) suggested that we send them false reports of subtle but deadly bugs to occupy their time. So.
- evan_ 13y agoSomeone is going to write a Medium post seriously suggesting this and HN will react as though it's genius...
- protomyth 13y agoHad a team lead follow that strategy once, bug was time and time zone related in testing. Nasty bug ignored in testing killed us in rollout. He made his schedule, I spent 3 days doing data cleanup for his team.
- tedunangst 13y agoThere is (or should be) a difference in the response for bugs reported by a single in house tester and bugs reported by a single external user.