I've used Uber over a dozen times in Atlanta. I've used each of the three tiers of service as well, and in varying traffic conditions. I used Uber, and UberX wh

I've used Uber over a dozen times in Atlanta. I've used each of the three tiers of service as well, and in varying traffic conditions. I used Uber, and UberX whenever it was available, morning and night going to Dragon*Con in downtown Atlanta (read: bad traffic) and every time they were punctual and the trip was quick. I typically wait no more than 10 minutes for a driver of any tier. We're both just a data point, but I'm surprised you've had such a bad experience where I now refuse taxi service in favor of Uber. The quality difference is night and day.