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I was pleasantly surprised by the update. It's so much easier to acknowledge an incident and prevent phone calls or other escalation while I'm working on the is
by MiguelHudnandez 13y ago
I was pleasantly surprised by the update. It's so much easier to acknowledge an incident and prevent phone calls or other escalation while I'm working on the issue.
I feel like PagerDuty now really does its job and then gets out of the way, which is exactly what I want after I get a PD alert.
It's just unfortunate that your brand has to be associated with the dreadful feeling I get when something breaks.
- philsnow 13y agoWould you feel better or worse if your alerting system were down and Yoh didn't see that your site has been hard down for hours? When something I'm babysitting breaks and I get a timely notification of that, I'm quite happy that I received that notification.
- MiguelHudnandez 13y agoI appreciate the monitoring and happily pay to renew it every month. But I involuntarily cringe when I get a billing e-mail from PagerDuty, or a newsletter or something. This is because the name itself has been burned into my mind as a reason for dread. "What's broken" "How bad is it?" It seems pavlovian.