Apparently they can't fix the lock button. First time round they just gave me a brand new device. It seems like the lady on the phone now is going to help me ou

Apparently they can't fix the lock button. First time round they just gave me a brand new device. It seems like the lady on the phone now is going to help me out (although she's probably pulling a few strings). The moral of the story is that carriers suck and even out of warranty Apple is at least trying to help.