It's funny to see this here today. I've been on the phone and in store with Apple and my carrier today trying to get a faulty lock button sorted. Here's what I'

It's funny to see this here today. I've been on the phone and in store with Apple and my carrier today trying to get a faulty lock button sorted. Here's what I've learnt so far: It's the second time it's happened in 10 months but unfortunately the phone is 1 month out of the Apple 12 month warranty. Even with a cracked screen (glass not LCD and working fine) Apple was willing to replace it to fix the lock button until they noticed it was 13 months old (out of 12 month contract). At this point the EU warranty comes in (6 years in the UK - Apple actually informed me of this but I was already aware). It is the seller who has to cover it though and as I bought it from the carrier Apple pointed me to them. The problem is (and Apple actually warned me about this) the local carrier store manager. He's actually asked the local Apple store to stop informing people of their 6 year warranty rights and refused to help me. On the phone they have been just as useless failing to acknowledge any EU warranty laws. At this point I'm waiting to hear back from some higher up at the carrier. Fortunately I contacted Apple via phone and they were much more helpful. I'm still waiting to hear back (the person on the phone had to speak to someone more senior) but as it's just out of warranty and the second time I've had the fault it sounds like they might replace it. tl;dr The EU warranty laws apply to the seller not the manufacturer. Don't buy from a carrier (they are assholes), buy from Apple. If Apple sets up your contract with the carrier they become the seller and will be more helpful.