a small but vocal portion of the customer base that feels entitled to immaculately perfectly functioning devices because "they bought an Apple computer" (read:

a small but vocal portion of the customer base that feels entitled to immaculately perfectly functioning devices because "they bought an Apple computer" (read: luxury) This is more because one of Apple's slogans for OS X is "It just works.", not "it just works, but only on most hardware". I agree, it's unreasonable to expect everything ever to run smoothly, but this is the expectation you set when you are brazen enough to market your gear as "it just works".