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If they won't send you that information without a Subject Access Request (Data Protection Act), you should note the Act forces them to fully disclose all person
by blibble 13y ago
If they won't send you that information without a Subject Access Request (Data Protection Act), you should note the Act forces them to fully disclose all personal information that you request, so request the following in printed form:
- every bill for the last 10 years
- every email in your account
- transcripts of all the phone calls they have recorded for "monitoring and training purposes"
it'll still cost you ten pounds, but their processing costs will be in the hundreds if not thousands of pounds, and they have no right to refuse.
- IanCal 13y agoThey can charge any reasonable fee for this, can they not? So you could request loads and they can turn around and say "That'll be £280".
- linker3000 13y agoNo, the SAR fee is fixed and they must comply.
- blibble 13y ago10 pounds max per request, and a request can cover all your personal data (you just have to name exactly what you want them to return). the ICO has some guidelines on this: http://www.ico.org.uk/for_organisations/data_protection/the_guide/principle_6/access_to_personal_data#expensive http://www.ico.org.uk/for_organisations/data_protection/the_...