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I have the same early 2011 MBP, but with a failing logic board (kernel panics, restarts, fails memtest86 identically with multiple sets of RAM). AppleCare sends
by peatmoss 13y ago
I have the same early 2011 MBP, but with a failing logic board (kernel panics, restarts, fails memtest86 identically with multiple sets of RAM). AppleCare sends me to Genius Bar to get it fixed. "Genius" reinstalls the OS and tells me it's fixed. After disagreeing that this was a fix--when I started seeing the problem I tried clean reinstall--they run their memory test which doesn't catch the issue, and tell me they won't fix.
At this point I offer to pay out of pocket for a new logic board even though I am covered under AppleCare. 3 days after first calling Apple, I just want my machine working. They tell me they won't even do that unless their iMemoryTester comes back with an error. So, they offer to mail it to a repair facility to see if they can figure out what's wrong. So, I'm now into a process that they tell me will take an additional 5 days, and they may still elect to not fix the problem unless they can reproduce a problem that is intermittent in the OS and is reliably flagged by memtest86.
I used to believe that a laptop and AppleCare was a way to have a worry-free three-year cycle. What I'm going through right now is making me reconsider that.
This isn't germane to the topic of censorship, but appears consistent with Apple not giving a crap about certain classes of problems.