4 ms·

My cousin had this issue on her iPhone 4S and Apple replaced it with a new one when she took it to the store. It seemed like a very straightforward exchange for

• furyg3 13y ago
  I think the key is that this was probably under warranty for her. The 4S, for many people, is more than a year old. Most people expect that their new phone will be built to last more than one year, but understand that if something breaks after that period they will need to pay to fix it, even if it is a factory defect (say, a home button or battery which should last 2 years, but in some cases doesn't). They also expect to benefit from software updates after their warranty period, but understand new features may not always be available. What they aren't expecting is that Apple will pro-actively break a core feature of their phone with an update, which can't be reversed, and can't be repaired, without replacing the whole device.
  • interpol_p 13y ago
    It was not under warranty at the time (she has had it since soon after the 4S was released, and the bug came about with iOS 7). Edit: that said, the warranty in Australia is legally probably two years, though Apple advertises only one year.
  • regularfry 13y ago
    If a phone is available on a 24-month contract, I would damn well expect the manufacturer to stand by that hardware for 2 years.