he is just upset and expressing himself after a painful ordeal. I'm sure that wasn't what he said to the guys at the gate. In fact his frustration stems from th

he is just upset and expressing himself after a painful ordeal. I'm sure that wasn't what he said to the guys at the gate. In fact his frustration stems from the fact that he was dealt with so badly - which to me implies that he has a different understanding of what customer serviceshould be like. Anyways - dont waste your time making ad hominem comments - the point was that Air France treats people like crap - so unless you have to fly with them - pick another airline.