"You dont get people. This is a normal behavior by most people. People get frustrated when things do not work and they feel helpless. Not a happy feeling. And

"You dont get people. This is a normal behavior by most people. People get frustrated when things do not work and they feel helpless. Not a happy feeling. And they vent their anger in forums and customer service. " Or maybe I do. I worked in college for an airline in lost luggage. I know a thing or two about angry customers. "This does not make them an ass hole." Or maybe it does. At the end of the day it doesn't matter what label you want to put on it. "Asshole" is the generic term I happen to use for "legal behavior which will not be tolerated". The guy being asked to leave the party/restaurant? It's because he was acting like an asshole. The guy who's comment got deleted for screaming about FREEDOM like he was an extra in Braveheart on the customer service website? What an asshole. "If anyone is an asshole, its apple. For not replying when previous customers reported nicely." They say up front they aren't going to reply on those forums, who expects them to reply when they haven't replied once there in 10-15 years?