2 ms·

He has a valid complaint, for sure - but he chose to be caustic and confrontational in a public forum.

by kposehn 13y ago

dhughes 13y ago
So are you.
- kposehn 13y ago
  To be fair, my original comment could be read easily in a way I didn't intend and could come across badly. I'd say I'm not being caustic and instead stating my opinion on the post in a very direct way. That said, it could be put much better than I said originally.
ekianjo 13y ago
OK, but why not take the higher ground and understand why the user is upset in the first place, and answer accordingly ? Deleting a complaint does not make it go away. It just pisses people off even more and create bad mouthing in the end.
- kposehn 13y ago
  Well, two reasons I think: 1. The comment was never really a question. He made a series of direct statements and grievances, without ever actually asking for help. As my wife put it on reviewing the comment: "there is no reason to answer a statement as it requested no additional information and would likely be disregarded anyway" (based on the tone of the comment). 2. While bad-mouthing outside the forums may be a problem, the mods have a responsibility to the environment they are tasked to maintain. I expect their marching orders are "don't worry about everyone else, just keep the forums clean and civil."
  - ekianjo 13y ago
    1. I think he was asking for help. He tried several ways to fix his problem and he could not find any solution. What is there for him to do at this stage, expect from alerting Apple on this? 2. Again, why not do proper customer service and give the user some opportunity to have his issue addressed ? Like, a simple message "please call the Apple customer service etc." instead of wiping his message completely. This is very much symptomatic of Apple which wants to keep every issue under the rug and never admit they did anything wrong. Jobs was very much like that: never admitting any mistake, always saying that the product coming out was always "better" but never saying "we screwed up on this or this" when they did.

He has a valid complaint, for sure - but he chose to be caustic and confrontational in a public forum.

by kposehn 13y ago

He has a valid complaint, for sure - but he chose to be caustic and confrontational in a public forum.

dhughes 13y ago

So are you.

kposehn 13y ago
To be fair, my original comment could be read easily in a way I didn't intend and could come across badly. I'd say I'm not being caustic and instead stating my opinion on the post in a very direct way. That said, it could be put much better than I said originally.

ekianjo 13y ago

OK, but why not take the higher ground and understand why the user is upset in the first place, and answer accordingly ? Deleting a complaint does not make it go away. It just pisses people off even more and create bad mouthing in the end.

kposehn 13y ago
Well, two reasons I think: 1. The comment was never really a question. He made a series of direct statements and grievances, without ever actually asking for help. As my wife put it on reviewing the comment: "there is no reason to answer a statement as it requested no additional information and would likely be disregarded anyway" (based on the tone of the comment). 2. While bad-mouthing outside the forums may be a problem, the mods have a responsibility to the environment they are tasked to maintain. I expect their marching orders are "don't worry about everyone else, just keep the forums clean and civil."
- ekianjo 13y ago
  1. I think he was asking for help. He tried several ways to fix his problem and he could not find any solution. What is there for him to do at this stage, expect from alerting Apple on this? 2. Again, why not do proper customer service and give the user some opportunity to have his issue addressed ? Like, a simple message "please call the Apple customer service etc." instead of wiping his message completely. This is very much symptomatic of Apple which wants to keep every issue under the rug and never admit they did anything wrong. Jobs was very much like that: never admitting any mistake, always saying that the product coming out was always "better" but never saying "we screwed up on this or this" when they did.