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Personally, I've never understood why Apple even has message boards. They offer nothing that can't be found elsewhere and if they are not going to respond to us

• shadesandcolour 13y ago
  They are for users to talk to other users. Not everyone knows about StackExchange. And you can get there from the support site, which is a good place for a user with an issue to be.
  • lukifer 13y ago
    Apple could vastly improve their user experience if they embraced StackExchange and linked there directly.
    • Steko 13y ago
      Right where most of the items have 0 responses and it's aimed at power users. Maybe everyone who think they can easily one up Apple's award-winning-by-a-mile-over-the-rest-of-the-industry customer service should start making phones and show us all how it's done.
      • lukifer 13y ago
        When Apple provides customer service directly, it's nearly always stellar, but their user-to-user support forums tend to vary between "deserted wasteland" and "noise factory". Apple's philosophy is deliver a kick-ass experience, or if they can't, then do nothing at all. If they can't deliver as good of an experience as StackExchange at minimum, and ideally employ real staff to answer questions, they should archive the forums and advise users to take advantage of the rest of the internet.
• clamprecht 13y ago
  Maybe they'd rather control the boards where users discuss Apple products, than let third parties have control. Case in point, this thread.