80/20 rule. You have to do the least work that would bring the most value to the busienss. It doesn't make sense that they allocate that time to fix an issue fo

80/20 rule. You have to do the least work that would bring the most value to the busienss. It doesn't make sense that they allocate that time to fix an issue for the 1% instead of 99%. I think this is just a logical business decision.