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It also happens in Apple's (paid) developer support bug tracker. When a new OS X release broke something that killed some 40 products at a company I used to wo
by SomeCallMeTim 13y ago
It also happens in Apple's (paid) developer support bug tracker.
When a new OS X release broke something that killed some 40 products at a company I used to work for, they simply made the bug report "private" so that others couldn't see it. Some of the products that they broke had to be rewritten to use a completely different technology, the breakage was so bad.
Google....has its own issues, but at least doesn't delete public bug reports. Sorry, I do have my own issues with Google, but Apple's behavior is a step beyond "poor customer support practices" and full into "dishonest and deceptive practices," which in my book is worse.
- vsl 13y agoThis… doesn’t ring true, considering that Apple’s bug tracker isn’t public at all — bug reports are not publicly visible or searchable, only the submitter and Apple can see them. That’s why openradar.me exists in the first place. So the claim that Apple "made the bug report "private" so that others couldn't see it” fails the smell test.
- SomeCallMeTim 13y agoThat's what the Apple developer I was working with told me; he implied that he had submitted the report, and that it was "hidden" later. Maybe the discussion on the report was hidden?