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Yup. The problem seems a small matter of an OTA software update. The solution being posted - and deleted - is demanding a replacement of >US$500 of hardware. Wh

Yup. The problem seems a small matter of an OTA software update. The solution being posted - and deleted - is demanding a replacement of >US$500 of hardware. Whatever the reason for not fixing the actual problem, what's being advocated as a solution isn't: it's just a way of counter-irritating the company into (one hopes) releasing an actual fix. Abusive behavior is not corrected by abusive behavior in return. There's some reason the correct fix hasn't been released (whether you agree with the reason or not), Apple doesn't want to talk about it for whatever reason makes sense to them, and of course will stop any advocacy of malicious behavior on their servers designed to manipulate the company into doing something they have reason not to.

pja 13y ago
It's hardly "malicious behaviour" to expect a company to deliver the service their product advertising claimed.
- ctdonath 13y ago
  Responding to that lack of delivery by abusing an unrelated legality, as a means to raise the stakes until a fix occurs, is. It's like screaming at someone until they do what you want, even if they think there's a good reason not to and you don't know what the reason is.
  - pessimizer 13y ago
    >abusing an unrelated legality How is trading in your non-working phone for a working phone an "unrelated legality?"
jevinskie 13y ago
Your product doesn't work and the company refuses to support it or fix the issue. What are you supposed to do, suck it up and be happy with your $500 paperweight?
- slantyyz 13y ago
  How about a $2000 product with a known defect? The known fix for the early 2011 MBP's with the discrete GPU glitch is to stick in a fresh version of the same motherboard with the same glitch. I replaced my board under Applecare for free a few months ago, so I'm a lot less pissed that the issue came back than I would had I paid the non-Applecare repair price of $500. Now I'm debating whether I want to replace my logic board yet again only to have the issue come back a few months later. http://appleinsider.com/articles/13/10/14/apples-2011-macbook-pro-lineup-suffering-from-sporadic-gpu-failures http://appleinsider.com/articles/13/10/14/apples-2011-macboo...
metaphorm 13y ago
counter-irritating them to actually fix the problem sounds like a good plan to me.

pja 13y ago

It's hardly "malicious behaviour" to expect a company to deliver the service their product advertising claimed.

ctdonath 13y ago
Responding to that lack of delivery by abusing an unrelated legality, as a means to raise the stakes until a fix occurs, is. It's like screaming at someone until they do what you want, even if they think there's a good reason not to and you don't know what the reason is.
- pessimizer 13y ago
  >abusing an unrelated legality How is trading in your non-working phone for a working phone an "unrelated legality?"

jevinskie 13y ago

Your product doesn't work and the company refuses to support it or fix the issue. What are you supposed to do, suck it up and be happy with your $500 paperweight?

slantyyz 13y ago
How about a $2000 product with a known defect? The known fix for the early 2011 MBP's with the discrete GPU glitch is to stick in a fresh version of the same motherboard with the same glitch. I replaced my board under Applecare for free a few months ago, so I'm a lot less pissed that the issue came back than I would had I paid the non-Applecare repair price of $500. Now I'm debating whether I want to replace my logic board yet again only to have the issue come back a few months later. http://appleinsider.com/articles/13/10/14/apples-2011-macbook-pro-lineup-suffering-from-sporadic-gpu-failures http://appleinsider.com/articles/13/10/14/apples-2011-macboo...

metaphorm 13y ago

counter-irritating them to actually fix the problem sounds like a good plan to me.