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The key point of Lessig's post is not that Apple reps do not post there, it is that Apple reps remove posts that offer tangible, actionable, information, for fl
by jamesbritt 13y ago
The key point of Lessig's post is not that Apple reps do not post there, it is that Apple reps remove posts that offer tangible, actionable, information, for flimsy reasons.
A forum use posted information about how to get an issue resolved by exercising one's warranty rights; that post was removed. Lessig reposted that info; it was also removed, and Lessig was informed that the forum does not allow for "polls or petitions."
- epo 13y agoOne problem is that warranty rights vary around the world, so any advice relating to specific rights will be irrelevant to most people.
- PMan74 13y ago> so any advice relating to specific rights will be irrelevant to most people. Most? Really? I would have thought that there would have been very few (no?) countries where the product being broken by a software update would not have entitled the buyer to some remedy.