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Since 2006 when I first switched I don't remember Apple ever officially posting in those forums. This isn't something new. Their support channels are the phone
by post_break 13y ago
Since 2006 when I first switched I don't remember Apple ever officially posting in those forums. This isn't something new. Their support channels are the phone number, and employees at the store. The forums are just their for archive really.
- jamesbritt 13y agoThe key point of Lessig's post is not that Apple reps do not post there, it is that Apple reps remove posts that offer tangible, actionable, information, for flimsy reasons. A forum use posted information about how to get an issue resolved by exercising one's warranty rights; that post was removed. Lessig reposted that info; it was also removed, and Lessig was informed that the forum does not allow for "polls or petitions."
- epo 13y agoOne problem is that warranty rights vary around the world, so any advice relating to specific rights will be irrelevant to most people.
- PMan74 13y ago> so any advice relating to specific rights will be irrelevant to most people. Most? Really? I would have thought that there would have been very few (no?) countries where the product being broken by a software update would not have entitled the buyer to some remedy.